We want to create a different kind of banking and shopping experience. Northmill was founded in 2006 and the main office is in Stockholm and Poland Engineering Center site is located in Katowice. Grab this opportunity to be a part of us and our journey!

The scope of your role:

As a Junior IT Support Technician, you will play a significant role in our IT Support processes for the Polish office (40 employees). You will be responsible for providing technical support for a range of business technology, including computer systems (hardware and software), network infrastructure, mobile devices and audio-visual equipment.
You will be specifically responsible for:

• Providing staff with technology support, which includes troubleshooting operating systems, applications, and network issues, answering questions regarding application use and the installation of software.

• Troubleshooting for laptops, mobile phones, conference room systems including microphones, cameras.

• Keeping workflows up to date and adjusting them when new roles are appointed and when the organization changes. Developing new functions to improve workflows with new features and permissions to more applications.

• User account management through active directory and Google Admin.

• Perform system maintenance and updates as appropriate.

• Providing on-site warranty evaluation and repairs on equipment.
  

Required qualifications:

• Any commercial experience as a Junior IT Support Technician or in a similar role.

• Knowledge of IT infrastructure: systems, hardware, networks.

• Technical skills in software installation and hardware configuration.

• Knowledge of Active Directory, SCCM, backup/recovery.

• Strong problem-solving skills and ability to thrive in a fast-paced environment.

• Willingness and interest to collaborate and work in a team.

• Good spoken and written English.

• Residency in Poland and either Polish citizenship or EU country citizenship.

• Availability for about 16 hours a week (Monday-Thursday).
  

Preferred qualifications:

• Practical knowledge of computer networks in the LAN, WAN and WLAN areas.

• Knowledge of Microsoft 365.

• Education in IT (preferred IT systems administrator).

About you?

You are a creative and curious person with a genuine interest in new technologies and services. We are always looking for new knowledge and have a curiosity out of this world.

We hope you are not afraid to inform about problems and have your thoughts on various solutions.
You are a team player and used to work in an Agile environment.
Since we are a multicultural team English is the required language.

Fun Facts:

• Projects (also from a scratch) within group of experts who are one of the best in Europe! 💪

• Real influence on company products and culture, small project teams (max. 8 team members)

• A non-corporate atmosphere full of openness to innovation, improvement, teamwork and data-driven approach

• Flexible work hours in a hybrid mode with office in Katowice city center

• We love to celebrate our successes - last year we were in Spain (Alicante) 🇪🇸

• Support your professional growth with the opportunity to attend training workshops and industry conferences

• Benefits package (medical healthcare, life insurance, Multisport - and partially founded card for the family, English lessons, library, concierge service)

• Internal conferences, trainings and parties: Northcon, Northdevtalks, Northchill

 
About Northmill

A Swedish bank with the heart in the technique. 2.500 merchants. 600.000 end users.
160 employees in four different countries, including Engineering Center hiring c.a. 40 experienced engineers. The goal? To improve financial life by being digital yet personal.

Apply today and be a part of Northmill!