Team Manager Customer Center

We are now looking for a brilliant person to lead, organize and secure the daily operations within our highly talented Customer Center function.
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Want to become part of a new type of bank, centered around the customers’ need, that develops smarter banking products, with a fast-paced and exciting workday? 

We are now looking for a brilliant person to lead, organize and secure the daily operations within our highly talented Customer Center function.

You will work to reach the set goals and KPI:s and monitor and secure internal and external guidelines and steering documents for the Support Team. We also expect you to develop the team members within their field.

What's in it for you?

We offer you a key role in a friendly and growing company with high ambitions and great expansion plans. You will get a lot of responsibility for your own and your teams objectives and work. 

On top of that you can also expect:

  • A bunch of friendly, driven and nerdy colleagues! It's a big part of our success story. In addition to endless interest in innovative technologies, consumer credits, IT security, and data, we are experts in everything from football, dogs, Nintendo, interior design, technology and more.
  • Social events, fairs and other educational forums. 
  • Enjoy one of Stockholms most astonishing views in our brand new office at Regeringstatan 20. 
  • Work-Life Balance.
  • And perhaps most importantly: Opportunity to influence your own development, career and work situation.

What you will do

  • Plan, develop, support and coach your team 
  • Provide recommendations on how Northmill can develop our products and processes based on own observations and reflections from the team
  • Secure that the department is compliant in the daily work
  • Monitor the daily operations regarding set KPI:s, credit handling and customer support
  • When needed, be ready to jump in and support the team with daily tasks

We also expect that you

  • Are comfortable working in a high tempo and able to prioritize to ensure quality
  • Are highly comfortable communicating with both the team and other stakeholders 

About you 

To be successful in this role we think that you have a minimum of 2 years of experience in a managerial role within the relevant field. We also think that you have been working at least 3 years with consumer credits, unsecured loans and/or similar products and services.

As a person you are friendly, social, educational, a motivator, solution-oriented, flexible and you accept change. 

Interested?

Please apply as soon as possible. We look forward to your application!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Färögatan 33
164 51 Stockholm Directions info@northmill.com 08-558 033 38

Why choose Northmill?

 

 

You should choose Northmill if you want to take part in a unique journey that will give you the opportunity to develop yourself and a chance to make a change. If you are the kind of person that dares to get out of your comfort zone and explore, Northmill is perfect for you.

  • Career opportunities

    At Northmill, you will be given the possibility to grow professionally and take responsibility over exciting projects.

  • Varying daily tasks

    Be it product development, IT, marketing, customer service, analytics or finance that you work with, your days at Northmill will never look the same.

  • Unique culture

    The unique company culture at Northmill is based on our values summarised in the word CRAFT that stands for Curious, Relentless, Active, Focused and Thorough.

A challenger culture

We are changing what we today call banking. Our mission and what we do will affect hundreds of thousands and eventually millions of people around the world. To be able to fulfill our mission we need to be passionate, ready to work hard and have a lot of fun on the way.

Already working at Northmill?

Let’s recruit together and find your next colleague.

email
@northmill.se
  • André Kerikorian
  • Ankido Keryakos
  • Arim Salci
  • Babel Poli
  • Beatrice Widlund
  • Björn Hazelius
  • Boguslaw Buszydlik
  • Daniel Kippler
  • Dеnni ВaIiс
  • Erik Fagerland
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